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1
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2
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3
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- To develop a systematic structure that helps police executives
institutionalize performance management and analysis
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4
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- What are the prospects for improving efficiency and effectiveness in law
enforcement agencies by increasing their emphasis on performance
measurement?
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5
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- Lack of support from top management
- Not accepted as “vital” in government: “We are unique”
- Lack of integration: Not part of a wider strategy
- Disagreement over standards of “good performance”
- Lack of control over the measure
- Overemphasis on output instead of outcome
- Associated more with punishment than progress
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6
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- Measuring police performance is vital
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7
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8
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- Performance measures clarify expectations
- Impressions and anecdotal evidence are not sufficient
- Financial investment is minimal
- Most law enforcement agencies routinely capture the necessary data
elements
- Advanced knowledge of statistics and research methodology is not
necessary
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9
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- Establishing a corporate culture aligned with…
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10
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- Establishing a corporate culture aligned with…
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11
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12
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13
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14
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15
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17
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20
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21
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22
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Alpert, G.P. and
Moore, M.H. (1994). Measuring Police Performance in the New Paradigm of
Policing. In Geoffrey P. Alpert and
Roger G. Dunham, 2001, Critical Issues in Policing: Contemporary Readings.
4th ed. Prospect Heights, Il:
Waveland Press. Original publication: U.S. Department of Justice, Bureau
of Justice Statistics—Princeton
University Study Group on Criminal Justice Performance Measures. Performance
Measures for the Criminal Justice
System 1994:108-141.
Artley, W., Ellison, D.J. and Kennedy, B. (2001). The Performance-Based
Management Handbook, Volume 1:
Establishing and Maintaining a Performance-Based Management Program. Washington,
D.C.: U.S.
Department of Energy. Retrieved on January 21, 2008 from
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Collier, P.M. (2006). In Search of Purpose and Priorities: Police
Performance Indicators in England and Wales. Public
Money and Management, pp. 165-172.
DeLone, G.J. (2007). Law Enforcement
Mission Statements Post-September 11th. Police Quarterly, Vol. 10,
No. 2:218-235.
Denardt, R.B. (1999). The Pursuit of
Significance: Strategies for Managerial Success in Public Organizations.
Prospect Heights,
Il: Waveland Press.
Friedman, M. (2005). Trying Hard is Not Good Enough: How to Produce
Measurable Improvements for Customers and
Communities. Vancouver, B.C., Canada: Trafford Publishing
Hatry, H.P., Blair, L.H., Fisk, D.M., Greiner, J.M., Hall, Jr. J.R., and
Schaenman, P.S. (1992). How Effective are
your Community Services? Procedures for Measuring their Quality. 2nd
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Herzberg, F. (1968). One More Time: How Do You Motivate Employees? Harvard
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Jankofsky, D.P. (no date). Developing and Using Performance Measures in
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Strategic Planning Workshop State of Arizona. Unpublished PowerPoint
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Kuykendall, J. and Roberg, R.R. (1982). Mapping Police Organizational
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Maslow, A. H. (1943). A Theory of
Human Motivation. Psychological Review, Vol. 50:370–396.
Mastrofski, S.D. (1999). Policing for people. Ideas in American Policing.
Washington, D.C: U.S. Department of Justice, Police Foundation, March. In
Edward R. Maguire, Measuring the Performance of Law Enforcement Agencies, Fairfax,
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Moore, M. Thatcher, D., Dodge, A. and Moore, T. (2002). Recognizing Value
in Policing: The Challenge of
Measuring Police Performance. Washington, D.C.: Police Executive Research
Forum.
Murphy, C. (1985). Assessing police performance: Issues, problems and
alternatives. Ministry of the Solicitor General of Canada, Programs Branch
User Report, No.-1985-19, pp.14-16.
National Research Council. (2004). Fairness and Effectiveness in Policing:
The Evidence. W. Skogan and K. Frydl (eds.). Washington, D.C: National
Academy of the Sciences.
New Jersey Office of the Attorney General. (September 2006). Attorney
General’s Advisory Commissin on Camden’s Public Safety, Final Report.
Accessible at http://nj.gov/lps/com-report-camden.pdf .
O’Neil, M.W., Needle, J.A. and Galvin, R.T. (1980). Appraising the
Performance of Police Agencies: The PPPM (Police Program Performance
Measures) System. Journal of Police Science and Administration, Vol. 8, No.
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Sons. |
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Notes
